Returns & Refunds are considered if an item was defective or if you experienced an issue with candle performance (I.e. wick won’t stay lit, shattered glass, etc).
Please keep in mind each wax product is individually hand poured so slight variations are possible. Also, because CEL SAL wax products are made from natural wax blends, candles and melts are much softer and shipping in temperatures warmer than 85° can cause wax products to sweat — don’t fret, this will not harm the performance. After first use of candle/wax melts and allowing a full melt pool (liquified wax) to reach the edges of the vessel evenly, your products will solidify smoothly and evenly.
Good as new!